Clinic: East Tower, Suite 601, Level 6 / 9-13 Bronte Road Bondi Junction

Terms of Condition of Use (T&Cs) + Frequently Asked Questions (FAQs)

Welcome to our website and shop at Lucy Patarcic T/as Lucid Mind. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

1. You are 18 years of age or older;

2. The content of the pages of this website is for your general information and use only and is subject to change without notice;

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law;

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements;

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions;

6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence;

7. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s);

8. Your use of this website and any dispute arising out of such use of the website is subject to Australian Laws;

9. All billing will be under the name of Lucid Mind and this will appear on your bank statement;

10. All transactions are processed in Australia Dollars (AUD);

11. Any rights not expressly granted herein are reserved.

Use of All Products Purchased From This Website

The Customer warrants and accepts full responsibility when using any products purchased from this site.

We take no responsibility for misuse of products purchased from this site.

We will not take responsibility for any injury or other resulting from use of any products purchased from this site.

All products purchased from this website should be used in accordance with the manufacturers instructions.

If you are concerned about any of the products you have purchased from this site, it is recommended that you consult your Medical Practitioner first before using any products.

Product Images and Packaging

From time to time, packaging and images on some products listed on may slightly vary from the product received. We will endeavour to keep products, descriptions and images up to date.

Security Policy

Lucid Mind is committed to ensuring that your information is secure. We do not store any credit card information whatsoever.

Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

We want all of our customers to be satisfied with their shopping experience. We will never share your personal information with any third party, with the exception of managing your order, or if you have elected to receive further communications from our us in the form of email.

If you feel your privacy has been violated in any way by the use of our site, or by placing an order, please contact us immediately and we will attend to this as a matter of urgency.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Cookies help the system remember your cart in the event of losing connection or clicking out. Cookies are automatically deleted within a 48-hour period.

Under no circumstances is ANY identifiable information kept.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest from time to time. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

Your personal information will not be collected and used by anybody for direct marketing purposes or other.

We will not sell, distribute or lease your personal information to third parties whatsoever.

You will not receive any unsolicited phone calls whatsoever.

Return and Replacement Policy

We comply with all requirements under Australian Consumer Law.

You can return items that you have purchased from our website back to us to receive a replacement at no charge provided the following requirements are met:

1. Faulty or damaged stock, or incorrect items received through the fault of us;

2. Faulty or damaged stock refers to the damaged or faulty item only. During shipment, packages can sometimes become slightly damaged, however, this has no effect on the product contained within;

3. If the product is faulty or damaged upon arrival, lodge a request by email for return within 14 days of receipt;

4. Return the faulty or damaged item by post within 30 days of receipt;

5. If the product becomes faulty with a 3 month period from date of purchase, lodge a request by email immediately;

6. Returned items must be in the original packaging along with a valid proof of purchase;

7. A replacement will be dispatched as soon as the faulty or damaged item is returned and has been received by us;

8. If a replacement product is not available, you will be contacted with the option of a refund and only in the case of the product not being available.

Due to health and hygiene issues, we do not offer a refund, exchange or replacement if:

1. A non-electrical/motorised products has been used by a customer;

2. You received what you asked for and simply changed your mind, found it cheaper elsewhere, decided you did not like the purchase or had no use for it;

3. You changed your mind about the colour/style/size of the product;

4. You plan to on-sell or change so you can resupply as a business.

How and where do I return the items to you?

You can return your items to us and receive a replacement by post. Please contact us for stock availability first.

To contact us, please email us by clicking here.

Our Return Address

Lucy Patarcic
Lucid Mind
PO Box R136

Discreet Packaging and Invoicing

At Lucy Patarcic t/as Lucid Mind we endeavour to deliver your purchases promptly and discreetly. Products are wrapped where applicable, protected by bubble wrap, bent cardboard and packed in plain, unmarked boxes or plain white or Australia Post satchels.

There will be a return address on the parcel, however, you can be rest assured the parcel will have absolutely no exterior information to connect it to our site.

In the interests of the environment, we will use recycled packaging materials where possible to lighten our footprint on the environment.

Postage charges do not include packaging and handling (you are not charged for these items).

Your credit card/bank statement will be processed using Lucid Mind and there is no reference to any products you have purchased.

What are the delivery costs and options?

Australia Post will deliver your parcel. All parcels will be packed in plain boxes or satchels so nobody will know what is inside.

Standard shipping Australia Wide is $12.95.

Shipping is free for orders over $150.

Do you ship overseas?

No, we only ship to all States and Territories Australia wide including remote areas.

How long will it take to get my parcel?

Once your order is received, the items will be picked, packed and posted with a 24-hour period.

Parcel Post takes approximately 2-4 working days to deliver to 95% of the country. Please allow up to 5 days for delivery. For more remote areas, please allow a few extra days.

What if I am out when my parcel arrives?

If you are out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. A delivery notification card will be left for you at your front door or post box with information of how you can collect your parcel.

Orders will be held at your nearest Post Office for 10 working days before being returned to us.

It's been 5 days and I still haven’t received my order, what do I do?

If your parcel is more than 5 working days overdue, please contact us here.

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